I've never worked for a paper whose circulation was more than 100,000 (on Sundays). Yesterday I visited a paper whose circulation is 10
million and change.
OK, OK before you start yawning, let me give you a few juicy facts. The
Yomiuri Shimbun, which describes itself as the largest paper in the world, takes
its name from the Japanese phrase, yomi-uri, or "selling a newspaper
while reading." This derives from the original newsboys, who a couple
of centuries ago walked around with papers delivering the news in a
sing-song voice.
The paper's parent company owns everything from a symphony orchestra to an Eye
Bank to a helicopter service (Sirius) that takes to the air to get news
stories and has its own department, which resembles a group of
kibitzing air traffic controllers. But its best-known holding is
Japan's oldest major league baseball team, the Yomiuri Giants.
A banner curving along the front of the newspaper's 10-story Tokyo
headquarters proclaimed the team's recent win of the Central League
Crown. The team is headed for the Japanese equivalent of the World
Series next week. But when the team doesn't do well, the newspaper's
phones ring off the hook, said Satoru Watanabe, deputy international
editor and manager for international affairs. Who takes the calls from
irate readers, I asked.
"Everyone," he said. "Including the international news department."
Let's put this in context. Pretend a certain Boston baseball team was
known as the New Hampshire Union Leader Red Sox. Imagine things weren't
going well (no, I'm not trying to jinx the team; stop your
superstitious blather). Say Manny was having one of his episodes. I'm
sitting at my desk in the newsroom that night. The phone rings.
Caller: "You've got to do something about Manny."
Me: "What?"
Caller: "I don't know. You people own the team. Just do something."
Me: "I'll get right on that."
Mr. Watanabe says no one at the paper likes getting these calls. And
don't forget that in between baseball criticism the newspaper
(delivered to 1 in 5 households in Japan) has 346 news bureaus and 34
overseas newsgathering centers. Its North Tokyo printing plant can
crank out 85,000 copies per hour (there are 28 other printing plants in
Japan, not to mention the ones in London, Bangkok and Hong Kong). It
employs 2,700 reporters inside the country and 60 reporters overseas.
The paper recently expanded its sports and science departments, despite
seeing a 1 percent circulation loss in the last year, and maintains two
smoking rooms (cigarettes are big in Japan) as well as 6,000 personal
computers. The "personal computer department," separate from IT,
boasts a dozen frantic people.
In the room across the hall, a group of junior high kids were busy putting out the Yomiuri Junior Press.
"Many eventually get jobs at the paper," Mr. Watanabe said. "Some of
the reporters working here now started there. It's been going on for
more than 30 years."
Despite the presence of these young whippersnappers, the paper is
dealing with an aging readership -- 22 percent of Japan's population is 65 or over. In fact, the newspaper is
almost one-third wider than American papers, and this is partly because the
type has to be large to accommodate the aging eyes of readers.
When I suggested the paper consider reducing its size to save newsprint (as nearly all American papers have), Mr. Watanabe looked wistful.
"I wish we could," he said. "But our readers would not be happy."
Just think of the phone calls they'd get...